Hi, I received the wrong item for my order. I ordered this baby room but received the Zero Urban Milk Play Mat instead. Can you help ship this play pen to me. Please also provide a return label and I will return the wrong item back to you. Thank you.
Answer
Hi, sorry we will check the warehouse and reship it to you right away. As for the mat we will setup a UPS pick up so the driver can just pick it up at your home.
may i ask how long will be the shipment? I just pay.
Also, is the safety lock under the playpen included in the package? I dont see them in the picture.
Answer
Hi, it will be shipped out this week along with the UPS tracking #. The safety holders are sold separately.
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